Frequently Asked Billing Questions

Q: Why was my card declined?

When a credit card payment is authorized, the card number, expiration date and billing address must match what is currently on record with your credit card company. If you get an error message saying your card information didn't match, please return to the billing information page and verify your information. Often times a simple keystroke mistake is the cause of the transaction being declined.

If you moved recently or your zip code has changed, please verify that your current address is on record with your credit card company.

Your credit card company may block certain online transactions. When in doubt, contact your credit card company to find out if certain transactions are blocked or to find out if your account is still in good standing.

Still have billing questions or problems? Please contact the Billing Department and someone will respond quickly to your problem.